Booking and Conditions
Booking
To book a holiday with us, please follow these 4 simple steps:
- EMAIL to request a booking form for the holiday you wish to confirm.
- COMPLETE and send booking form to us with a deposit of 20% of the total value of the holiday. This deposit is non refundable.
- RECEIVE an acknowledgment of your deposit and a copy of all your travel arrangements and itinerary which we will MAIL to you upon receipt of the deposit and the completed booking form. Your holiday is now confirmed.
- SETTLE the remaining balance at least 60 days prior to the holiday commencing. Note: if a booking is made less than 60 days prior to the holiday commencing, then payment is required in full at the time of booking.
Payment
Payment can be made by choosing one of the following methods:
- Direct bank (telegraphic) transfer: please email for details.
- Personal cheque: please make cheques payable to "BELLASARDINIA (reserve account)".
- Credit card: you can make a secure online credit card payment via PayPal. Payment by Credit Card payment is subject to a 2% administration fee.
Our preferred method of payment is by direct bank (telegraphic) transfer as it allows us to keep our banking costs down, which is important for a small business like ours.
Booking and Conditions
Please read this carefully. It sets out your agreement with us and contains important terms designed to protect your interests. Not Included in our holidays: airfares, travel insurance, additional excursions not outlined in itineraries, personal expenses (unless otherwise noted on a specific itinerary). We highly recommend protecting yourself with travel insurance. We will be happy to help with suggestions.
Your holiday with BellaSardinia.com
BellaSardinia.com is a trading name of John Gardner, operating as a sole trader. These conditions set out the terms of the contract, which you (the person(s) named on the confirmation of booking) enter into by booking a holiday with us, BellaSardinia.com, the terms of which become effective on you returning a signed flight info & deposit payment form along with a non-refundable deposit and us issuing a confirmation of booking to you. The contract does not start until the confirmation of booking is emailed, posted or handed to you.
Force Majeure
BellaSardinia.com assumes no responsibility for any injury, inconvenience, delay, inclement weather, damage or loss to any persons, resulting from theft, fire, accidents, cancellations or any other occurrence over which BellaSardinia.com has no control.
Payment
The balance for your holiday must be paid to us, at the address stated on the confirmation of booking, at least 60 days prior to the scheduled date of the start of your holiday otherwise your booking will be cancelled and your deposit will not be refunded. Payment is normally required in full should the scheduled date of the start of your holiday be within 60 days of the date your booking is received by us. Once made, you may change certain aspects of your booking (for example the names of the passengers travelling) or subject to availability of arrangements departure dates on payment of an administration fee of up to £20 per person to cover our administration costs.
Direct Bank Transfers, Cheques and Credit/Debit Card (via Paypal) are acceptable forms of payment.
Cancellation/Changes by you
In the event of you having to cancel your booking you should contact us immediately to avoid incurring any unnecessary charges. Any verbal cancellation of your booking must be followed up in writing within 24 hours. Unfortunately our bookings are arranged with service providers many weeks in advance of the date of travel and as a result we require to impose cancellation charges. These cancellation charges may be recovered through travel insurance, subject to the terms of the insurance company policy and we would therefore encourage you to obtain cancellation cover. Our Cancellation charges are as follows:-
| |
Cancellation Date |
Charge |
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more than 70 days before departure date |
Loss of Deposit |
| |
28 - 70 days |
65% of Holiday Price |
| |
0 – 27 days |
100% of Holiday Price |
Changes by us
It is unlikely that we will have to make any changes to your holiday arrangements, but we do plan the arrangments months in advance. Thus occassionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. For example, a change of accommodation to another of the same standard is deemed to be a minor change. We also reserve the right to cancel your holiday arrangements in certain unusual, unforeseen circumstances beyond our control (i.e. tutor illness) or in the event that the number of people booked on a holiday does not reach our minimum (4 persons). In the event of cancellation you are entitled and we will offer you either (a) a substitute package of equivalent or superior quality, if space permits or (b) a substitute package of a lower quality, if space permits together with the difference in price between the price of the holiday you have purchased and that of the substitute or (c) to repay you as soon as possible all the monies you have paid us. In the event of cancellation we will notify you at the earliest opportunity and give you a reasonable time to enable you to take a decision on which option you wish to follow. The new arrangement will, where possible, be confirmed to you in writing. If a holiday is cancelled where the number of people booked on a holiday does not reach our minimum, you will be notified at least 6 weeks prior to the date of departure.
The price of your holiday is guaranteed and will not be subject to any variations, either upwards or downwards except for those resulting from variations in (a) transportation costs, including the cost of fuel; or (b) dues, taxes or fees chargeable for services; or (c) the exchange rates applied to a particular package.
We will not vary the price within 28 days before the date of departure. In the event of the alterations in price being less than 2% then no variation will be made. Should the price change be such that it amounts to a major alteration of the terms of the contract, or there is any other significant change to the contract, then you will be entitled to the three options noted in paragraph one of the “Changes by us” section and, where appropriate, seek compensation.
Itinerary
You may have an opportunity to take part in visits, which are outwith, the holiday itinerary and for which a charge may be made. You may or may not take part in these activities, entirely at your own discretion.
Complaints
All complaints we receive are thoroughly investigated and customers are kept informed at each stage of the investigation. In order to bring matters to the attention of the service providers at the earliest possible opportunity you should raise any matter that relates directly to the Hotel with a Senior Manager or Owner as it arises so that matters can be dealt with there and then. Should the matter remain unresolved after a reasonable time has been allowed for action, you should report the matter to us without delay and confirm the same in writing as soon as possible thereafter. We would consider 28 days to be a reasonable time to confirm the complaint to us and in the event of the complaint not being intimated in time, this may impede the future investigation and could affect your entitlement to compensation.
Compensation
Where you are entitled to receive compensation from us in terms of this Agreement or in terms of the Package Travel, Package Holidays and Package Tour Regulations 1992 the minimum level of compensation payable by us shall be either £100 where the cancellation (or significant change to the contract) is made 28 to 70 days prior to departure or £150 where the cancellation (or significant change to the contract) is made within 0 to 27 days of departure. Where the cancellation (or significant change to the contract) occurs prior to 70 days before departure, compensation may be payable where there is a provable loss. The compensation that we offer does not exclude you from more if you are entitled to do so.
Compensation is not payable (a) in the event of us cancelling a holiday in the event that the number of people on the holiday does not reach the required minimum or (b) for unusual and unforeseeable circumstances outwith our control, the consequences of which could not have been avoided even if all due care had been exercised by us.
General Conditions
On holidays wholly based in the United Kingdom, Isle of Man, Channel Islands and the Republic of Ireland passports are not required, however, a full British Passport is required for all continental breaks and UK holidays featuring excursions to the continent. If you are not a British resident you should request further advice before booking any holiday involving travel outwith the Untied Kingdom.
As a package holiday provider we are bound by the Package Travel, Package Holidays and Package Tour Regulations 1992. Regulation 20 of these Regulations requires us to protect all customer pre-payments and therefore all monies received by us prior to the date of the holiday will be deposited in a Secure Trustee Account controlled by Independent Trustees who are professional people accepting the obligation for controlling this Account in our customers’ interest. For holidays outwith the United Kingdom the Trustees will have funds available to cover repatriation of clients to the United Kingdom should we cease to trade for any reason.
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